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Escalation Matrix at SMIFS for Service & Grievance Redressal

Details Of	Contact Person	Address	Contact No.	Email Id
KYC & POA/DDPI Related Queries	Mr. Dipankar Samaddar	60C, Chowringhee Road, 1st Floor, Kolkata – 700020	033-4057 2635	helpdesk@smifs.com
IPO / Buy-Back / Tender Offer Related Queries	Mr. Manish Ojha	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2625	helpdesk@smifs.com
Securities & Demat Transaction Related Queries	Mr. Kalyan Koley	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2635	helpdesk@smifs.com
Fund Settlement Related Queries	Mr. Maloy Chakraborty	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5477 / 033-6634 5477	payments@smifs.com
Risk Management & Surveillance Queries	Mr. Bhaskar Halder	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5462 / 033-6634 5461	rms@smifs.com
IT Systems Related Queries	Mr. Bidyut Manna (Day Shift) & Mr. Abhishek Das (Evening Shift)	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2659 / 033-4011 5459	systems@smifs.com
Research Queries	Ms. Tamari Chatterjee	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5466 / 033-6634 5466	helpdesk@smifs.com
Customer Care	Mr. Karan Mishra	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2645	igcustcare@smifs.com
Head of Customer Care	Ms. Priyanka Pal	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5422 / 033-6634 5422	ighod@smifs.com
Compliance Officer	Mr. Sudipto Datta	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5414 / 033-6634 5414	igcomp@smifs.com
Managing Director	Mr. Ashiwini Kumar Tripathi	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5404 / 033-6634 5404	igceo@smifs.com

Escalation Matrix at SMIFS for Service & Grievance Redressal

Mr. Dipankar Samaddar

KYC & POA/DDPI Related Queries

60C, Chowringhee Road, 1st Floor, Kolkata – 700020

033-4057 2635

helpdesk@smifs.com

Mr. Manish Ojha

IPO / Buy-Back / Tender Offer Related Queries

Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020

033-4057 2625

helpdesk@smifs.com

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Our Branches

MUMBAI

MUMBAIGet Directions

Our Offices Are Located Across India to Serve You with Trusted Financial Expertise

Office Address:

Unit Number - 205, 206 & 207, 2nd Floor, Trade Centre, Opposite MTNL, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400051, Maharashtra

Awanish Chandra

Mumbai

Unit Number - 205, 206 & 207, 2nd Floor, Trade Centre, Opposite MTNL, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400051, Maharashtra

8693822293

awanish.chandra@smifs.com

Mr. Praveen Bhaskar Chaudhary

Mumbai

Office No. 1101 to 1104, 11th Floor, Windfall, Sahar Plaza Complex, Andheri–Kurla Road, Andheri (East), Mumbai – 400059

9643892585

praveen.bhaskar@smifs.com

Sr.no	City	Address	Branch office In charge	Contact
1	Mumbai	Unit Number - 205, 206 & 207, 2nd Floor, Trade Centre, Opposite MTNL, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400051, Maharashtra	Awanish Chandra	8693822293 awanish.chandra@smifs.com
2	Mumbai	Office No. 1101 to 1104, 11th Floor, Windfall, Sahar Plaza Complex, Andheri–Kurla Road, Andheri (East), Mumbai – 400059	Mr. Praveen Bhaskar Chaudhary	9643892585 praveen.bhaskar@smifs.com
3	Bangalore	THE PINNACLE’, 30/1, Unit No. 302, 3rd Floor, Church Street, Bengaluru - 560001, Karnataka	Dindayal Singh	8660730441 dindayal.singh@smifs.co.in
4	Indore	RCM, Plot No. 9, 2nd Floor, 207-208 RBD Shanti Dazzle, Scheme No. 140, Near Agrawal Public School, Indore, Madhya Pradesh - 452016	Mr. Achal Bapna	9826025542 achal.bapna@smifs.com
5	Jaipur	Anand Bhawan, 2nd Floor, Intersection of Sansar Chand Road & Mirza Ismail Road, C-Scheme, Jaipur - 302001, Rajasthan, India	Mr. Sarfraj Khan	9587538317 sarfraj.khan@smifs.com
6	Odisha	OSCU Complex, Samabaya Bhawan, 2nd Floor, Plot No. 365, Unit-9, Janpath, Bhubaneswar - 751022, Odisha	Mr. Dillip Kumar Mohapatra	9776606550 dillip.mohapatra@smifs.com
7	Dhanbad	Shri Laxmi Complex, Unit No. 101, 1st Floor, Shastri Nagar, Bank More, Dhanbad, Jharkhand - 826001	Mr. Manoranjan Das	9031662703 manoranjan.das@smifs.com
8	Ahmedabad	Capstone Building, 10th Floor, Office No. 1005, Opposite Chirag Motors, Kalgee Cross Road, Ellis Bridge, Ahmedabad - 380006	Mr. Jitendra Kumar T. Patel	7069053399 jitendra.patel@smifs.com
9	Secunderabad	Office No. LG 15, Ground Floor, "Bhuvana Towers", Municipal Nos. 1-2-166 to 193 (Old No. 91), S.D. Road, Secunderabad, Telangana - 500003	Mr. Dwarapu Murali	8978907224 dwarapu.murali@smifs.net
10	Guwahati	Unit 4A, 4th Floor, Mayur Garden, ABC Bhangagarh, GS Road, Kamrup, Guwahati-781005, Assam	Mr. Tarun Chanda	7086099863 tarun.chanda@smifs.com
11	New Delhi	E1/3, 2nd Floor, Jhandewalan Extension, Opposite Jhandewalan Metro Station, Gate No. 2, Delhi - 110055	Mr. Ravi Kumar Upadhyay	8595776399 ravi.kumar@smifs.net
12	Dehradun	Second Floor, Friends Complex, 44, Tagore Villa, Chakrata Road, Dehradun, Uttarakhand, 248001	Ayaan Parvez	8449665602 ayaan.parvez@smifs.net
13	Patna	Room No. 606A, 6th Floor, Ashiana Plaza, Budha Marg, Patna - 800001	Sumit Kumar	9903900390 sumit.kumar@smifs.net
14	Kolkata	60C, 1st Floor, Chowringhee Road, Kolkata - 700020	Mr. Sandipan Chatterjee	9748899161 sandipan.chatterjee@smifs.com
15	Kolkata	BB-23, Debojyoti Apt., Deshbandhu Nagar, Baguiati, Kolkata – 700059, West Bengal	Parimal Bhattacherjya	9831044330 bhattacherjyap@gmail.com
16	Kolkata	1st & 4th Floor, Brooke House 9, Shakespeare Sarani, Kolkata – 700071, West Bengal	Mr. Somnath Dey	9910180083 somnath.dey@smifs.com
17	Kolkata	3B, Lalbazar Street, Martin Burn Building, 3rd Floor, Kolkata – 700001, West Bengal	Mr. Suman Chattopadhyay	9903900390 suman@smifs.co.in
18	Siliguri	1st Floor, Goyal Plaza, Sevoke Road, Opposite Sachitra Hotel, Siliguri – 734001, West Bengal	Ms. Kajal Thakur	9002039892 kajal.thakur@smifs.com

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